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This page covers every money operation your ld98 account handles — from adding funds to requesting a payout, and from wallet verification to reading your transaction history. The local payment methods available here are Nagad, Rocket and Upay; you will find each one listed inside the Cashier section after you log in.
Completing identity verification is what connects your ld98 account to your registered wallet. Without it, withdrawal requests cannot be processed, because we need to confirm that the wallet receiving funds belongs to the account holder. The process is straightforward: you submit a copy of a valid national ID and confirm the mobile number linked to your Nagad, Rocket or Upay wallet. Once approved, the verification status shows as confirmed in your account dashboard. We hold this requirement not as a barrier but as the mechanism that keeps your balance and your payout route protected from unauthorised access.
Upload a clear image of your valid National Identity Card. The name on the document must match the name registered on your ld98 account exactly — any mismatch will pause the review until corrected.
The phone number tied to your Nagad, Rocket or Upay wallet must match the number on your account profile. You confirm this during the verification step inside Account Settings.
We cross-reference the wallet number you register for payouts against the documents submitted. This step ensures withdrawals land in your own wallet, not a third-party account.
After documents are reviewed, your status updates in the dashboard. A confirmed status unlocks the full withdrawal flow. The current state of your verification is always visible after login.
Your ld98 Cashier lists the payment methods available in your region. For Bangladesh accounts, the supported local wallets are Nagad, Rocket and Upay. Each method appears as a selectable option when you open the deposit or withdrawal screen — availability depends on your local law and eligible region. Bank Transfer is also shown in the Cashier for accounts where that route is enabled. Choose the method that matches your registered wallet, enter the amount shown in the fields, and follow the on-screen steps to complete the transfer.
Select Nagad from the Cashier, enter your Nagad-registered mobile number and the amount, then confirm through your Nagad app or USSD. The transaction reference appears on both sides once processed.
Choose Rocket in the deposit or withdrawal screen. Enter the amount, follow the PIN confirmation step in your Rocket wallet, and keep the reference number your wallet generates for your own records.
Upay is listed in the Cashier for supported accounts. Open the Cashier, select Upay, enter the transfer amount and confirm inside the Upay app. Your account balance updates once the transfer is recognised.
Bank Transfer appears in the Cashier for eligible accounts. Use the account details shown on-screen, include the reference code in your transfer, and check Account History for the incoming credit status.
Every deposit and withdrawal you make through ld98 generates a record on both sides: one in your mobile wallet's transaction history and one inside your ld98 Account History tab. When a transfer does not appear where you expect it, the reference number is what links the two records together. Before contacting support, open Account History and compare the transaction ID shown there against the reference your Nagad, Rocket or Upay app generated.
Your wallet generates a unique reference code for every transfer. Copy this from your Nagad, Rocket or Upay receipt immediately after sending, and store it. This code is the primary identifier when matching records on both sides.
Account History uses three status labels: Pending means the transfer is queued, Processing means it is being matched, and Settled means the amount has reached its destination. Only a Settled status confirms the credit is final.
Open the Account History tab after login to see every deposit and withdrawal tied to your account, listed by date and amount. Filter by date range to isolate a specific transfer if the list is long.
Save your wallet's transaction screenshot, the transfer amount, the date and the reference number for any transaction you intend to query. These four details are what support needs to trace a transfer on our side.
Your ld98 account balance and payment details are protected through a set of controls that apply from the moment you log in to the point your withdrawal reaches your wallet. Access to the Cashier requires a confirmed login session, and any change to your registered withdrawal wallet triggers a re-verification step to prevent unauthorised redirects.
Always open your account through ld98. If the URL in your browser does not match exactly, do not enter login details. Phishing pages copy the look of a site but cannot replicate the correct domain address.
Completing KYC confirms that withdrawals can only go to a wallet you personally own. This verification step is what stops a third party from adding their own wallet to your account and requesting a payout.
When you register a Nagad, Rocket or Upay number for payouts, it is locked to your verified identity. Any attempt to change the registered wallet requires a fresh verification pass before the change takes effect.
If a transaction looks wrong or your account shows unexpected activity, contact our support team directly through the help channel listed in your account dashboard. Report early so we can pause the affected transaction while we check.
Adding funds to your ld98 account starts in the Cashier, which you will find in the main menu after login. The Cashier lists the payment methods available for your account — Nagad, Rocket and Upay are the primary local options for Bangladesh. Choose the method that matches the wallet on your phone, then follow the amount fields and confirmation steps shown on screen.
Log in to your ld98 account and select Cashier from the main navigation. The deposit option is the first action shown. Do not navigate away from this screen while the transfer is in progress.
Choose Nagad, Rocket or Upay from the payment method list. If your preferred wallet is not showing, check that your account region and wallet registration match — eligibility depends on your local setup.
Type the amount you want to deposit into the field shown. The Cashier displays the minimum and maximum for the selected method at this step. Confirm the amount before proceeding to the wallet authorisation screen.
Complete the transfer in your Nagad, Rocket or Upay app using the details shown on screen. Save the reference number your wallet returns. Your account balance updates once the transfer is matched on our side.
A withdrawal request sends your available balance from your ld98 account back to your registered local wallet — Nagad, Rocket or Upay. Before you request a payout, confirm that your account verification is complete, because unverified accounts cannot process withdrawals. Open the Cashier, select the withdrawal option and choose the wallet method you registered during verification. Enter the amount — the Cashier shows the minimum and any applicable limit for your selected method at the time of the request.
Log in, go to Cashier, and select the withdrawal tab. Your verified wallet options will appear. If a method is greyed out, it may require an additional verification step — check the prompt shown on screen.
Select Nagad, Rocket or Upay — whichever number you confirmed during KYC. Withdrawals can only go to a verified, registered wallet. Requests to unregistered numbers are declined at the authorisation step.
Type the withdrawal amount within the range shown in the Cashier for your method. Review the details on the confirmation screen before submitting — once sent, a pending request cannot be edited from your side.
After submitting, open Account History and filter by Withdrawals to track the request. Pending moves to Processing as it progresses. A Settled status confirms the transfer has left our side and is on its way to your wallet.
Below are the questions we hear most often about deposits, withdrawals and account verification. If your question is not covered here, the help channel in your account dashboard is the direct route to our support team.
Nagad, Rocket and Upay are the local wallet options available in the ld98 Cashier for Bangladesh accounts. Bank Transfer is also listed for eligible accounts. The full list with current availability is shown inside your Cashier after login — what appears there reflects your account's regional eligibility.
Open Account History and look at the status label for the transaction. A Pending status means the credit is queued and has not failed. Compare the reference number shown in Account History against the receipt in your Nagad, Rocket or Upay app. If the reference matches but the status has not moved, contact support with that reference number ready.
The minimum amounts for each payment method are displayed inside the Cashier at the time you initiate a transaction. We do not publish fixed figures here because they can change — always use the number shown on the deposit or withdrawal screen in your account for the accurate current limit.
A processing status means your request is active in the queue. Processing time depends on the payment method selected and current request volume — there is no fixed window we can quote here. If the status has not progressed and you feel the wait is unusual, contact support and quote your withdrawal reference number from Account History.
Yes. Withdrawal requests require a completed verification on your account. You need to submit a valid National ID and confirm that the mobile number on your account matches your registered Nagad, Rocket or Upay wallet. Your verification status is visible in the account dashboard after login.
Changing your registered withdrawal wallet triggers a re-verification step. You will need to confirm your identity again before the new wallet number is accepted for payouts. This step is in place to prevent any unauthorised changes to where your funds are sent.