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This page sets out the legal framework that governs your ld98 account — what applies to you, what rights you hold, and how to act on them. Access to our platform depends on your local law and eligible regions; read these terms before you open or continue using your account.
Our terms are written to be read, not buried. When you create an account on ld98, you enter into an agreement that covers how your account is held, how transactions are processed, and what conduct is expected on both sides. Availability of our platform — including account registration, wallet funding via Nagad, Rocket or Upay, and access to game lobbies — depends entirely on whether your use is permitted under the laws of your jurisdiction and the eligible regions we serve. We do not make that determination for you; it is your responsibility to confirm that accessing ld98 is lawful where you are located. Our terms apply to every interaction: account creation, deposits, withdrawals, game participation and any communication with our support team. Where a specific section of these terms conflicts with a general clause, the specific section applies. We update these terms when our services change or when regulatory requirements shift; the version published on this page is the current one. Continuing to use your account after an update means you accept the revised terms. If you disagree with any part, the correct step is to close your account and stop using the platform — not to continue while disputing the terms.
Nagad wallet transactions are subject to the payment terms shown at the point of deposit or withdrawal in your account.
Rocket transfers follow the same account-level terms; limits and verification steps are shown inside your wallet section.
Upay is available where supported; check your account dashboard for current availability in your region.
Your eligibility to use ld98 is governed by local law. We do not confirm eligibility on your behalf.
Not every interaction with ld98 falls under the same clause. Understanding the scope of this policy helps you know where to look when a question arises — whether it concerns your account access, a transaction record, the content you see in the lobby, or a service provided by a third party.
Login, registration, identity verification and session management are fully within scope. These terms govern how your account is opened, maintained and closed, and what happens if access is suspended.
Deposits and withdrawals processed through Nagad, Rocket or Upay are covered. The transaction record in your account dashboard is the authoritative log; raise any dispute through our support channel.
Game titles, odds displays, promotional information and lobby content are covered insofar as they are served directly by ld98. Content accuracy and availability may vary by region.
Payment processors, network providers and any external service you reach from our platform operate under their own terms. Our policy does not extend to those services, and we are not liable for their conduct.
You hold concrete rights over your ld98 account and the data associated with it. These are not passive entitlements — they are steps you can take at any time through your account or by contacting support. Your transaction history is available in the account dashboard after login; every deposit and withdrawal processed through Nagad, Rocket or Upay is logged there with a timestamp and status. If a record looks incorrect, you can raise a correction request directly through the support channel — include the transaction reference shown in your dashboard. Account details such as your registered contact information can be updated from the account settings page; follow the verification steps shown there to confirm the change. If you have a question about how your data is held or how a policy clause applies to your situation, our support team handles those queries — response paths are listed in the contact section below. Closing your account is also your right; the process is shown in account settings.
Your full transaction log — every Nagad, Rocket and Upay movement — is visible in the account dashboard after login. No request needed; it is there by default.
Update your registered contact information from account settings. The page shows the verification steps required to confirm each change.
Policy questions and transaction disputes go to our support team. Include your account reference and the relevant transaction ID for the fastest resolution.
The account closure option is in your settings. Once confirmed, pending transactions are settled according to the terms in effect at the time of closure.
Policy questions, account disputes and correction requests all have a direct path to our team. Use the channel that fits your query — live chat for account-level issues, email for formal policy correspondence, and the help centre for self-service answers on common questions.
Open the chat widget from any page after login. Use this for account access issues, transaction queries and wallet questions involving Nagad, Rocket or Upay.
Send formal policy correspondence, correction requests or account closure notices to our support address shown in the help centre. Include your account reference in the subject line.
The help centre covers common policy questions, account steps and payment guidance. Check there first — many queries are answered without needing to contact the team directly.
Your account data is held to support the services you use — nothing more. We collect what is needed to operate your account, process transactions through Nagad, Rocket or Upay, and respond to support queries. Data is retained for as long as your account is active and for the period required by applicable record-keeping obligations after closure. You can request a summary of what we hold by contacting support with your account reference. Cookies on our platform are used for session management and to keep your login state consistent across pages; you can manage cookie preferences through your browser settings, though disabling session cookies will affect login functionality.
We collect account, transaction and session data to operate the platform. No data is sold or shared with third parties outside of what is required to process your Nagad, Rocket or Upay transactions.
Session cookies keep you logged in across pages. Analytics cookies, where used, are anonymised. Manage your preferences in browser settings; session cookies are required for account access.
Your account is protected by the login credentials you set. Keep your password private and update it from account settings if you suspect unauthorised access. Contact support immediately if you cannot log in.
When these terms change, the updated version is published here. Continued use of your account after the update date constitutes acceptance. Contact support if you want to discuss a specific change before accepting.
These are the questions our support team receives most often about account policy, user rights and data handling. If your question is not here, the help centre and live chat are both open.
Access to ld98 depends on your local law and the eligible regions we serve. We do not confirm legal eligibility on your behalf. It is your responsibility to check whether using this platform is permitted under the laws that apply to you before registering or depositing.
Log in and open your account dashboard. Every deposit and withdrawal — including those made via Nagad, Rocket and Upay — is listed there with a timestamp, amount and status. No separate request is needed; the log is available by default after login.
Contact support through live chat or email and include the transaction reference shown in your dashboard. Our team will review the record against the payment processor log and respond with the outcome. Providing the reference number speeds up the process significantly.
Yes. Go to account settings and follow the fields shown there. Each change requires a verification step — the instructions are displayed on the page. If you run into a problem completing verification, contact support with your account reference.
Account and transaction data is retained for the period required by applicable record-keeping obligations after closure. You can request a summary of what we hold at any time by contacting support with your account reference and a description of what you need.
The updated version is published on this page with the effective date. Continuing to use your account after that date means you accept the revised terms. If you disagree with a change, close your account before the effective date. Contact support if you want to discuss a specific clause.