This policy explains exactly what personal information ld98 collects when you create an account, make a wallet transaction via Nagad, Rocket or Upay, or browse our lobby — and how we use, store and protect it. Access to our platform depends on your local law and eligible regions; this policy applies wherever that access is permitted.
Account data handled with care
Nagad, Rocket, Upay transaction records kept securely
Your rights to review and correct your data
Contact route for all privacy questions
POLICY SCOPE DETAIL
How ld98 Handles Your Personal Information
When you open an account, we collect the details you enter during registration — name, contact information and any identity verification fields shown on that screen. When you fund your account through Nagad, Rocket or Upay, our system records the transaction reference, amount and timestamp associated with that wallet activity. We do not store your mobile wallet PIN or any credential belonging to the payment provider itself; those stay within the provider's own system. We also collect device and session data automatically — the type of device you used, your browser version and the pages you visited within our site. This helps us keep your account session consistent whether you switch from a phone to a desktop. Your data is not sold to third parties. We share it only where required to process your payment, verify your account or comply with a lawful request from an authority with jurisdiction over eligible regions. Retention periods depend on the type of data: account records are kept for as long as your account remains active and for a period after closure as required by applicable law. You can find the current state of your stored data by logging into your account dashboard.
Nagad
Transaction references from Nagad wallet activity are recorded against your account. The wallet PIN and authentication credentials remain entirely within Nagad's own system.
Rocket
When a Rocket transfer is linked to your account, we retain the reference number and amount. No Rocket account password or OTP is stored on our side.
Upay
Upay transaction records are held in your account history. You can review logged entries after login; correction requests go through our support contact.
WHAT IS COVERED
Where This Policy Applies and What It Covers
Not every interaction with ld98 falls under the same set of rules. This section clarifies which areas sit inside this policy and which are governed by separate terms or third-party agreements. Understanding the boundary helps you know where to direct a question about your data.
Account Access
Data collected during registration, login and account management — including the details you enter in your profile and any verification fields shown on the account screen — falls fully within this policy.
Wallet Transactions
Transaction references and amounts processed through Nagad, Rocket or Upay are covered here. The payment provider's own privacy terms govern how they handle data on their side of the transfer.
Site Content
Your browsing activity within ld98 — which lobby sections you open, session duration, device type — is captured under this policy and used only for session consistency and service improvement.
Third-Party Services
Links to external sites, third-party apps or any service outside ld98 are not covered by this policy. Those services maintain their own data practices, which we have no control over.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You are not a passive subject of data collection. Several practical actions are available to you at any point while your account is active. To review what information we hold, log in and open your account dashboard — the profile and transaction history sections show the core records tied to your account. If any detail is incorrect — a misspelled name, a wrong contact number — you can submit a correction request through our support channel and we will update the record once identity is confirmed. If you want to understand how a specific piece of data is being used, or you want to raise a concern about how we handled your information, our privacy contact route is the right place to start. Closure of your account does not automatically erase all records; retention obligations under applicable law in eligible regions may require us to keep certain data for a defined period after closure.
Review Your Records
Log in and check your account dashboard. Profile data and transaction history — including Nagad, Rocket and Upay entries — are visible there without needing to contact support.
Correct Account Details
If a name, contact field or account detail is wrong, reach our support team with the correction and your account reference. We verify identity before making any change.
Raise a Data Question
For questions about how a specific piece of your data is used, stored or shared, contact us through the privacy email listed in the Support section below. We respond in writing.
Request Account Closure
You may ask to close your account at any time. We will confirm what data is retained after closure and for how long, based on applicable law in your eligible region.
CONTACT OUR TEAM
How to Reach ld98 About This Policy
If your question is specifically about this privacy policy — how your data is stored, what we share, or how to submit a correction — the routes below connect you to the right channel. For account login or wallet issues, the general support route handles those separately.
Privacy Email
Send a written privacy question or data correction request to our dedicated privacy contact. Include your account reference so we can locate your records quickly.
Live Chat Support
For faster initial contact, open live chat from your account dashboard. The agent will route privacy-specific queries to the appropriate team and confirm receipt.
Account Dashboard
Many questions about stored data can be answered directly from your account dashboard after login — transaction history, profile fields and session records are all visible there.
HOW WE PROTECT DATA
Our Approach to Data Security and Retention
Data security is not a single measure. We apply a layered approach covering how data is stored, how long it is kept, and who can access it internally. Your account credentials are stored using standard encryption practices; your wallet transaction references from Nagad, Rocket or Upay are logged in a separate transaction record that only authorised account processes can read. We use cookies to maintain your session state across pages — you can manage cookie preferences through your browser settings. Data is retained for as long as your account is active, plus a period defined by applicable law in eligible regions after closure. Internal access to personal data is restricted to the teams that need it to operate the account or respond to a support request.
Encryption at Rest
Account credentials and personal details are stored using encryption. We do not store your Nagad, Rocket or Upay authentication credentials — those remain with the payment provider at all times.
Cookie Management
We use cookies for session continuity and basic analytics. You can adjust cookie settings in your browser at any time; some features may work differently if cookies are blocked.
Access Controls
Internal access to your personal data is limited to teams with a direct operational need. We do not give general staff access to account records or wallet transaction history.
Policy Updates
When this policy changes in a material way, we notify you through your registered contact details before the change takes effect. The current version is always shown on this page.
COMMON POLICY QUESTIONS
Privacy Policy Questions Answered
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not here, contact us through the support routes listed above.
What personal data does ld98 collect when I open an account?
We collect the details you enter during registration — name, contact information and any identity fields shown on the account screen. We also collect session and device data automatically to keep your experience consistent across your phone and desktop.
Does ld98 store my Nagad or Rocket wallet PIN?
No. We record only the transaction reference, amount and timestamp from your Nagad, Rocket or Upay activity. Your wallet PIN and authentication credentials stay entirely within the payment provider's own system and never pass through ours.
Can I see what data is held on my account right now?
Yes. Log in and open your account dashboard. Your profile fields and transaction history — including entries from Nagad, Rocket and Upay — are visible there. If something looks incorrect, contact support with a correction request and your account reference.
Does ld98 sell my personal information to other companies?
We do not sell your data. We share it only where needed to process your payment, verify your account, or respond to a lawful request from an authority with jurisdiction over eligible regions. No sale or commercial sharing to third-party marketers takes place.
What happens to my data if I close my account?
Closing your account does not automatically delete all records. Applicable law in eligible regions may require us to keep certain data for a set period after closure. We confirm exactly what is retained and for how long when you submit a closure request.
How do I submit a correction or raise a privacy concern?
Contact us through the privacy email or live chat routes listed in the Support section of this page. Include your account reference and a clear description of the correction or concern. We respond in writing and confirm the action taken once identity is verified.
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