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These terms govern your use of ld98, including how your account is opened, how transactions through Nagad, Rocket and Upay are handled, and what we both agree to when you access our platform. Access to ld98 depends on your local law and the eligible regions we serve — read these terms before you start.
By creating an account or using any part of ld98, you confirm that you have read and understood these terms. They form the full agreement between you and us regarding your account, your activity on the platform and any financial transactions you carry out. Where local law in Bangladesh or your eligible region conflicts with any part of these terms, the applicable local law takes precedence — we do not override statutory rights that belong to you by law. We may update these terms when our services change; the version shown in your account dashboard at login is always the current one. We will not apply a material change to your account without giving you reasonable notice through the contact method registered on your account. Your continued use after that notice period means you accept the updated terms. Payments processed through Nagad, Rocket or Upay are subject to each provider's own service conditions in addition to ours — check those separately if you have a question specific to a wallet transaction. For anything outside standard account use, contact our support team through the channels listed on this page.
Nagad transactions follow ld98 payment terms alongside Nagad's own service conditions.
Rocket wallet transfers are subject to Dutch-Bangla Bank's applicable terms for mobile money.
Upay deposits and withdrawals operate under UCB's wallet service rules as well as ours.
Your eligibility to use ld98 depends on the laws of your region. These terms do not override applicable Bangladesh legal requirements.
Not every activity on or connected to ld98 is governed by these terms alone. Some areas fall clearly within our policy; others involve third-party services that operate under their own separate rules. Understanding the boundary helps you know where to direct a question or dispute.
Creating, verifying and closing your ld98 account — including login credentials and session activity — falls fully within these terms. Any restriction or suspension of access we apply will reference these terms as the basis.
Deposits and withdrawals through Nagad, Rocket or Upay are governed jointly: our payment terms set the rules on our side; the wallet provider's own conditions apply on their side. A dispute about a wallet charge belongs with the wallet provider first.
Game titles, sports markets, odds displays and promotional messaging shown on ld98 are covered by these terms for the purposes of accuracy and fair conduct. We do not, however, control game outcomes, which are determined by provider systems.
Links or integrations that take you outside ld98 — whether to a game studio portal or an external payment page — are not covered by our terms once you leave our platform. Those services have their own policies.
These terms are not only obligations — they also describe what you can do. You have the right to review your full account transaction history at any time from the wallet section after login; every Nagad, Rocket and Upay movement is recorded there with a timestamp and reference number. If you believe a record is wrong, you can raise a correction request through our support channel and we will check it against the provider's transaction log. You can also update your registered contact details — email address and mobile number — directly in account settings. If you want to close your account, submit a written request via the support route listed below; we will process it and confirm closure by the contact method on file. Questions about how your data is used fall under our separate privacy policy, which is linked in the account dashboard footer.
Log in and open the wallet section to see every transaction, including Nagad and Rocket entries, with reference numbers.
Update your registered email or mobile number in account settings. Corrections to transaction records go through support.
If something in these terms is unclear or you think an action on your account was applied in error, contact support with your account reference and the specific concern.
Send a written closure request through the support contact on this page. We confirm closure to your registered contact method.
If you have a question about these terms — or about a specific action taken on your account — use the contact routes below. Provide your account reference number so we can pull the relevant record without delay. For Nagad, Rocket or Upay transaction disputes, include the wallet reference alongside your ld98 account reference.
Open the chat widget from any page after login. Have your account reference ready for the fastest response.
Send your terms or account query to our support address shown in the Help section of your account dashboard.
The Help section inside your account covers common terms questions with step-by-step answers for account and payment situations.
We keep your account data — including transaction records for Nagad, Rocket and Upay — stored with access controls that limit who inside our team can view them. Session data is held only for as long as it is needed for account operation and dispute resolution. If you request a copy of the records we hold on your account, submit that request through the email support route and we will respond using the contact method registered to you. Changes to these terms are applied only after reasonable notice — we do not make silent amendments that affect your account without telling you first. Any concern about how a policy decision was applied to your account can be escalated by naming the specific term you believe was misapplied in your support message.
Login sessions and account actions are recorded. If you notice activity you did not carry out, contact support immediately with your account reference so we can investigate and act on it.
We hold your account records — including wallet transaction logs — for the period needed to resolve disputes and meet applicable obligations. The duration is set by our privacy policy, not extended without reason.
When these terms change in a way that affects your account, we send notice to your registered contact before the change takes effect. Continuing to use the account after that period means you accept the update.
You can request a correction to your personal details at any time. Requests to amend a recorded transaction go through support and are checked against the payment provider's own records for that reference.
These questions reflect what you are most likely to ask after reading the terms above. If your situation is not covered here, reach out through the live chat or email route.
Yes. Opening an account means you confirm you have read and accepted these terms. We cannot create or maintain an account without that agreement in place. If you disagree with any part, do not proceed with account creation and contact support if you have a specific question.
The current version is always shown in your account dashboard after login. We do not keep outdated versions publicly visible — the dashboard version is the one that applies to your account at any given time.
Applicable local law takes precedence. We do not override statutory rights. If a specific clause conflicts with a legal requirement in your eligible region, that clause does not apply to you, but the rest of the terms remain in effect.
Open the wallet section in your account to find the transaction reference. Then contact support via live chat or email, providing both your ld98 account reference and the wallet provider's reference number. We check our records against the provider's log and respond to your registered contact.
No. We give you reasonable notice before a material change takes effect. That notice goes to your registered contact method. If you continue using your account after the notice period, you have accepted the updated terms. Silent amendments to terms that affect your account are not something we do.
Submit a written closure request through the email support route or live chat. Include your account reference. We process the request and confirm closure by the contact method on file. Your transaction history remains available to you for the retention period set in our privacy policy.